The platform, the people in it, and the protection around them.

Microsoft 365 management

Set up properly, and kept that way

Microsoft 365 is where your email, files and calendars live. Many small businesses set it up themselves years ago and have not touched the settings since. We take over the administration and keep it in order.

• New staff set up and leavers closed off properly
• Licences checked and kept right
• Shared mailboxes, groups and access managed
• Microsoft 365 configuration and security policies maintained
• Two-step sign-in (MFA) and sign-in rules managed for every account

Built-in protection

Protected from the first day, as part of the price

Most attacks on small businesses start with an email or a stolen password, not someone breaking into a computer. The protection concentrates on exactly that, and it is included for every user.

• 24/7 threat monitoring and response by security analysts
• Suspicious sign-ins, risky inbox rules and account takeovers detected and stopped
• Email protection against phishing, dangerous links and attachments, and impersonation
• File-sharing controls, so sensitive files are not left open to anyone with the link
• Phishing simulations and security awareness training for staff
• Dark web and exposure monitoring for your domain and staff accounts
• Daily backup of Microsoft 365 mailboxes, with restores when you need them

Changes and escalation

Ask, and it is done and recorded

Every change to Microsoft 365 is raised as a ticket, actioned by our team and recorded, so there is a history of who was given access to what, and when.

• New users and departing staff
• Licence changes
• Shared mailbox and group changes
• Access requests

A simple escalation process gives you a point of contact for your Microsoft 365 and its protection when something goes beyond a routine change.

Additional support

Hands-on help, when you decide you need it

The day-to-day of your computers stays with you. When a problem goes beyond your team, or you have a job you would rather not do yourself, remote and onsite support is available in pre-paid 4-hour blocks.

• Computer problems your team cannot solve
• New computers set up and connected to Microsoft 365
• Wi-Fi, NBN and printer problems
• Office moves and small projects
• Onsite visits from our base in Mornington

Pricing

One price, protection included

Microsoft 365 licences are a separate line, so you can see exactly what you pay Microsoft. If your Microsoft 365 needs work to reach a safe starting point, that is scoped and quoted before the service begins. Support blocks are quoted when you need them.